Intro and Welcome

Approaching the Theoretical Limit of What is Possible in Healthcare Using Lessons Borrowed from Reliable Industries

Richard Shannon, M.D.

Chair, Frank Wister, Professor of Medicine,

University of Pennsylvania School of Medicine

In this session, attendees will learn that redesigning care by applying principles borrowed from industry can result in the elimination of hospital-acquired infections and other medical errors. Dr. Shannon explains how redesign of bedside care can play an important role in healthcare reform through this great illustration of improved quality at reduced cost.

Break

Life after Death by Kaizen

Terry Howell, Ed.D.

Cheif Quality Officer

Hennepin County Medical Center

In this session, attendees will learn why solely conducting rapid improvement events is insufficient and cannot bring long-term improvement and sustainability. Dr. Howell will outline the elements required to maximize the benefit that can be gained from a comprehensive and robust Lean strategy.

Lead-Led Hospital Design: Creating the Efficient Hospital of the Future

Presented by: Naida Grunden

Principal

Naida Grunden, LLC

Co-author of Lean-Led Hospital Design: Creating the Efficient Hospital of the Future

Charles Hagood

President and Founder

Healthcare Performane Partners, a MedAssets Company

Co-author of Lean-Led Hospital Design: Creating the Efficient Hospital of the Future

In this session, attendees will learn that there is no better time to revisit the effectiveness of care processes than in conjunction with a building design project. Through multiple case examples, Ms. Grunden and Mr. Hagood, the authors of the new book, “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future,” will explore the current healthcare design model and how it can be improved by implementing Lean principles.

Lunch

Lean Lessons Learned from a CMO

Presented by: Samuel Johnson, M.D.

Cheif Medical Officer

Northeast Georgia Health System

In this session, attendees will learn that even a Chief Medical Officer can be a strong proponent to a Lean transformation. Dr. Johnson will share his experiences as a transformation leader and strategies he has employed to begin developing a Lean management system.

Leadership in the Trenches

David Munch, M.D.

SVP and Chief Clinical and Consulting Officer

Healthcare Perfromance Partners, a MedAssets Company

In this session, attendees will learn that five simple questions (when asked in the right way at the right times) can build the foundation for an effective Lean management system. Dr. Munch will draw from his own experiences in the field leading a Lean transformation to outline how hospital senior leadership and front-line staff can – and need to – be on the same page.

Break

Why Your Hospital Should Be Like a Factory

Presented by: Mark Graban

Author, Lean Hospitals: Improving Quality, Patient Safety, and Employee Satisfaction

In this session, attendees will learn that using the same culture and management system as a factory can actually benefit hospital patients and staff. Graban will review the customs and characteristics of Lean’s origins – manufacturing – and give examples to explain how “factory thinking” can improve the care environment and improve workplace satisfaction.

Closing Remarks/Q&A